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‎07-17-2019 04:31 PM

HP Recommended
Product: Spectre x360 13-ap0006ur
Operating System: Microsoft Windows 10 (64-bit)

After BIOS update to F.32-06/28/2019 I'd got thermal shutdown without even starting fans (on heavy graphics load). Before that update (on F.27) there were no such issues.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2019 11:48 AM

HP Recommended

@Alexander816,

 

Welcome to the HP Support Community!

 

How did you update the BIOS?

 

I checked the HP support website and see that the latest BIOS available for your computer is F.27 Rev.A.

 

Refer to the below link for available software and drivers for your computer.

 

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155/m...

 

I recommend you follow the steps in the below article and downgrade the BIOS to F.27.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎07-20-2019 11:48 AM

HP Recommended

@Alexander816,

 

Welcome to the HP Support Community!

 

How did you update the BIOS?

 

I checked the HP support website and see that the latest BIOS available for your computer is F.27 Rev.A.

 

Refer to the below link for available software and drivers for your computer.

 

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155/m...

 

I recommend you follow the steps in the below article and downgrade the BIOS to F.27.

 

https://support.hp.com/in-en/document/c02693833

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎07-20-2019 12:33 PM

HP Recommended

Thank you for your reply, of course I'd downgraded bios to F.27, and yes, F.32 disappeared from support site. I always search for updates using my device serial number.

 

I've download F.32 BIOS from here https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98318.exe .

Now file disappeared.

Installation went OK.

Does BIOS installer has no device compatibility check?

Was this reply helpful? Yes No

‎07-20-2019 12:42 PM

HP Recommended

@Alexander816,

 

Yes, the BIOS does have a device compatibility check and if the device is not compatible the BIOS update will not go through.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎08-15-2019 11:00 AM

HP Recommended

Hi, I am running into a similar issue. My HP 13-ap0xxx Spectre has asked me to update the BIOS at least once (possibly more times) in the past few months, this is happening right through the HP Support app's "Check for Updates" page so obviously i just go along with it. 

 

Anyways device has been BSODing me at least once a week lately. Just checked and my current BIOS is F.32-06/28/2019 as well, even though HP software update page online for my model lists the most current BIOS as F.27 Rev.A like you said. I'm confused how the support assistant got me to update the BIOS or why when it appears this F.32 version is not compatible. 

 

Anyways, should I downgrade to F.27 Rev A?

Was this reply helpful? Yes No

‎08-15-2019 12:52 PM

HP Recommended

As for me - downgrading helps me (now I have BIOS F.27). Now all that thermal problems don't bother me any more

Was this reply helpful? Yes No
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