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HP Recommended
HP Spectre x360 - 13-ae052nr
Microsoft Windows 10 (64-bit)

The laptop will not boot and gives the thermal shutdown message.  However it's just booting from a cold state so there is no actual overheating. At first it would get to the windows login / Hello screen. I hard shutdown, and now it wants to update the BIOS, but as soon as I hit "Apply Update Now", it shuts itself down.

I suspect the BIOS update might fix the problem but it seems to need to override the faulty thermal shutdown process.

 

I bought this as a high school grad and my 3-year care pack expired THREE weeks ago.  Frustrating, please help! PXL_20220515_002803748.jpgPXL_20220515_003903858.jpg

1 REPLY 1
HP Recommended

Hi, @biwah7 take the laptop to a technician to clean the insides and apply a thermal paste for you.

You get that error when your laptop overheats. It shuts down to protect your motherboard otherwise the laptop will become difficult to use again.

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