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‎11-21-2022 02:33 PM - edited ‎11-21-2022 03:01 PM

HP Recommended
Product: HP ENVY - 17t-ce100 CTO

2019 Envy computer. Earlier in 2022, it started to show the BSOD very frequently.  Had a computer tech look at it and do some of the recommended things.  No improvement.

 

~90% BSODs - "Critical process died."

 

The computer showed no BSOD until it was about 30 months old in 2022.  Then BSOD  frequently until the battery died.  I tried to get a battery from HP but it was not offered.  Three attempts. 

 

I bought a battery.  When I turn on the computer now an HP message always says 'the battery is not an HP battery' and may not be able to fast charge.   The dead HP battery had a thin aluminum cover on one side and the new battery does not.

 

The BSOD frequency was at first nil, then not often and is now very frequent again.   I tried to purchase an HP battery earlier from HP for this late 2019 computer and could not.    I saw a more recent price for an HP battery of $189 but I did not pursue it as I'm not sure what to do.   (disappointed customer)

 

What is going on with the BSOD and possibly the battery?

 

 

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