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- Touchpad does not work properly. Cannot highlight anything ...

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01-04-2022 11:58 PM
Operating System: Microsoft Windows 11
The cursor works, but the touchpad does not allow me to highlight anything to be able to copy and paste it. Often times I cannot even click on anything to get the screen to respond. My only option is to force tthe laptop to shut down and then I can use the computer until the touchpad again becomes unresponsive. Happens several times a day for the last 2 weeks. When I click on check for driver updates for my mousepad, it says I have the current one and it is working.
Any ideas on how to get a new driver to correct the problem?
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