Trying to contact support

[Geemann]

The touchpad on my Chromebook has stopped working. I bought the device in New Zealand in February, and am now living in the Isle of Man. I have tried doing a hard reset and factory reset to no avail. It is still in warranty, although for some reason the warranty period commenced 5 months before I bought the Chromebook. Despite the global warranty, when I set my location on the support website to UK, I am advised "This product is no longer serviced by HP." Using the virtual agent leads me down a blind alley, because I have to use a Windows laptop, and the agent wants to know what version of Windows I'm using on my Chromebook! When I finally persuade the virtual agent to give me contact details for real people, I get phone numbers in NZ and Australia. How do I connect with an actual person in the UK who can help with getting the Chromebook repaired or replaced as quickly as possible?

[Dragon-Fur]

@Geemann 

Well, there is naught we can do directly, of course - we are not HP Support.

That said, I have sent off a request to have the issue sorted (warranty date and being lost between regions).

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[Geemann]

Thanks, @Dragon-Fur, I understand the situation and am grateful for your intervention. Fingers crossed the relevant people make contact. Thanks again.

[The_Fossette · Accepted solution]

@Geemann 

I reviewed your post and understand that you are looking for a support number in the UK.

I have sent you a private message with the contact details.

Cheers!