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‎07-14-2024 03:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

So I got a used laptop and I booted it up and there was someone else’s work account on there. I tried my own account but it wouldn’t let me. So I try factory resetting it. I did all the steps then after clicking the last thing it says getting things ready for a spilt second, goes away, and brings me back to the the blue menu screen. (The screen when you press f11) I need some help because I really want to use the computer. Thanks 

Category:
1 REPLY 1

‎07-17-2024 02:26 AM

HP Recommended

Hi @HD223,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

To be able to answer you effectively, we need some information.

 

Could you elaborate more on the issue?

What is the current OS installed/

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

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