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- Turning it on

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09-17-2024 07:27 AM
My laptop will not turn on when it is unplugged the Charging LED light will go to blue to flashing orange when I push the power button but when I plug it in the light will be a solid blue and I notice when my charger cord is plugged in but my power brick is cold not warm at all could my charger cord be the culprit
09-19-2024 02:01 PM
Welcome to the HP Support Community
I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
May I have the exact name of the model of the product? Refer to this document for steps to find the product details.
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Could you please elaborate in detail?
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
Raj2111
I am an HP Employee
09-20-2024 09:45 AM
Welcome to the HP Support Community
Thank you for your reply,
Yes , the power cord might be the issue if its not turning warm while plugged in, I would request you to check with different power adapter.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
-Regards
Raj
HP Support
Raj2111
I am an HP Employee