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RR57
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Message 1 of 2
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Turning on computer and only get Please wait while preparing Windows

HP Recommended
Microsoft Windows 10 (64-bit)

HP Laptop

1 REPLY 1
Dilip_18
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RR57

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Notebook not booting to windows.

  • You can recover the BIOS using a key press combination.
  • Turn off the computer. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Release the power button, but continue pressing the Windows + b keys.
  • The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. You might hear a series of beeps (usually 8 beeps). Eventually, an HP BIOS Update screen is displayed and the BIOS update begins automatically.   

 

If issue persist then Run diagnostics to rule out other hard drive issues

  • Start or restart the computer.
  • Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  • Select Component Tests > Hard Drive > Quick Test.
  • Select drive C:.
  • Click Run Once.
  • Once the test completes, results are displayed on screen.

     

    If the drive passes all tests, continue to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

     

    The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

     

    Click here for the HP Cloud Recovery Tool (Windows 10) link.

                                                       

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day! ​​​​​​

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