Turning the Pavilon Aero on is slow, the OS is slow to load and finger print scanner is not working

[SlidingScale]

The HP Aero Pavilon 13 inch is 2 months old. In the last week this has happened, the power on is slow, the OS load time is also slow.  And the finger print reader is not workng..  I am running MS Windows 11 Home edition.

[Raj_05]

Hi @SlidingScale,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to experience these issues with your new HP Pavilion Aero. Here are some steps you can try to troubleshoot.

• Restart the Laptop: Sometimes a simple restart can resolve temporary glitches.
• Check for Updates: Ensure Windows and all drivers are up to date. Sometimes updates can fix performance and compatibility issues.
• Disable Startup Programs: Too many programs launching at startup can slow down boot times. You can manage startup programs in Task Manager.
• Run System Maintenance: Use built-in Windows tools like Disk Cleanup and Disk Defragmenter to optimize your system.
• Update BIOS and Drivers: Visit HP's support website and ensure your BIOS and all drivers (especially chipset and fingerprint scanner drivers) are updated to the latest versions.
• Check for Malware: Run a full system scan using Windows Security or another trusted antivirus software to rule out malware.
• Disable Fast Startup: Sometimes disabling Fast Startup in Windows settings can improve boot times.
• Reset Fingerprint Settings: In Windows Settings, go to Accounts > Sign-in options and remove and reconfigure your fingerprint.
• Perform a System Restore: If the issues started recently, consider using System Restore to revert your system to a previous state when it was functioning correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support