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‎10-13-2021 11:32 AM

HP Recommended
Product: HP Notebook 14
Operating System: Microsoft Windows 10 (64-bit)

My computer crashed out of nowhere and it refuses to start again and I get this message on a black screen that says I need my Windows Installation disc to start my computer again but I don't have the disc with me anymore. What can I do to start my computer? I'm a university student and all my work is being done on the computer, and I feel helpless without it. Please let me know of a way I can try to fix this. 

 

Thank you so much.

2 people had the same question
15 REPLIES 15

‎10-13-2021 12:21 PM

HP Recommended

Hi:

 

Make a bootable W10 installation USB flash drive with the Media creation tool from the link below.

 

You will need to have access to another Windows PC to create the installation media.

 

Download Windows 10 (microsoft.com)

 

Boot from the flash drive and when you get to the 'Install Now' screen, on the lower left side of the window, there will be a 'Repair your computer' option to select.

 

Watch this video...

 

How to Boot or Repair Windows 10 using the Installation Media - YouTube

 

If the automated repair option could not fix the problem, see how to use the command prompt for additional repair options such as the bootrec/fixMbr command.

 

How to Boot or Repair Windows computer using the Installation Media (thewindowsclub.com)

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‎10-13-2021 02:50 PM

HP Recommended

Thank you so much for the response! I will try this and update you on how it worked!

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‎10-13-2021 02:52 PM

HP Recommended

You're very welcome. 

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‎10-13-2021 03:09 PM

HP Recommended

Hi, sorry to keep replying again and again, but I'm having trouble loading the file onto my USB stick. I have enough space for the iso file, but it refuses to download past 4GB, is there a reason for that? Thank you so much in advance!

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‎10-13-2021 03:36 PM

HP Recommended

Hi:

 

Are you using the Create a USB installer option?

 

That should make the bootable USB flash drive automatically.

 

If that is the option you are using, unfortunately I wouldn't know why it isn't completing.

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‎10-13-2021 03:51 PM

HP Recommended

I don't see a Create a USB installer option, it just downloads as "All files" 😕

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‎10-13-2021 04:03 PM

HP Recommended

I suggest you watch this video...

 

How To Create A Windows 10 Bootable USB Flash Drive Tutorial - YouTube

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‎10-13-2021 05:43 PM

HP Recommended

Oh thank you so much! After I make the bootable USB, do I still need to download Windows 10 from https://www.microsoft.com/en-us/software-download/windows10ISO ?

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‎10-13-2021 05:47 PM

HP Recommended

You're very welcome. 

 

The tool will automatically download W10, and create the bootable USB installer for you. 

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