USB-IF HI USB Controller error 31 on HP ENVY notebook's PC Windows 8.1

[wyndeway]

My computer was contiually freezing and very slow on all programs.  It seems there is a USB-IF HI USB COntroller with error 31.  I have all kinds of problems ever since I downladed to 8.1 with freezing and slowness at times but it has gottne so bad at this point that the computer is useless at times.

[Sparkles1 · Accepted solution]

Hi @wyndeway,

Thank you for your query!

I grasp that your computer was continually freezing and very slow. When you checked Device Manager  you see error 31 on a USB controller.  This started after down grading to Windows 8.1.  To assist you more efficiently, I will need the precise model of Envy DV7 do you have? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?.

Did you do a roll back from Windows 10 to Windows or did you reinstall from a retail copy or do a recovery?  Have you done all your Windows updates, after the downgrade?  Have you run the  HP Support Assistant? 

Try this for the USB: 

• Go to Device Manager
• Right click on the USB controller with the error
• Choose uninstall and delete.
• Restart your notebook.
• Open Device Manger and click on Action
• Click scan for hardware changes.

Please let me know the outcome.

I am pleased that you have become a HP Forum member.  It is such a wonderful site to find answers and tips. Here is a link to the First Time Here? Learn How to Post and More for you to have the most rewarding experience and answer any concerns about posting.

[wyndeway]

I deleted the USB Controller with the error 31, restarted computer as requested.  I then scaned for hardware changes and nothing came up.  I guess we will see how it goes.  BTW, I did not have WIndows 10 but had 8.0 and upgraded to 8.1 when the probelm arose.  I have not liked either Windows 8.0 or 8.1 to date.

TY for your help.  Greatly appreciated.

Regina S.

[Sparkles1]

Hi @wyndeway,

Thank you for your progress report.  As you did mention that you system was slow, here is a link to HP PCs - Resolving Slow System Performance (Windows 😎 as a guide.

Good Luck!