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08-18-2020 01:32 PM
Ok I bought a new probook based on the ability to charge via USB type C so this is what happens in 2 out of 3 non HP chargers
Plug in usb battery icon shows plugged in and charging however when you reboot it still displays plugged in and charging even without the AC plugged in
You then have to wait for the battery to drain complety and insert pin charger and everything works normally
Even HP technical support seemed baffled with this they were going to RMA swap but then one of the other USB charger works perfectly
So add to my description if you remove the usb cable prior to rebooting then it behaves normally
Help please I hate mysteries
08-18-2020 06:18 PM
You're lucky ANY non-HP charger works.
If you read up on USB-C charging you will see that in nearly ALL cases, only the chargers provided by the laptop manufacturer will work.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
08-23-2020 02:10 AM
Hi thanks for your reply I want to use a non HP charger purely for convenience I'm not opposed to buying a hp charger but these chargers still need a bulky coverleaf mains lead
I was able to charge my probook with the third party charger the only proviso is you must remove the usb cable before rebooting as this causes the notebook to think it's plugged in and you have to wait until the battery drains then plug in the supplied charger then all is good
09-27-2020 01:28 AM
I have an HP ProBook 470 G5 which I am looking to recharge via USB Type C.
Is there any minimum software/drivers that need to be loaded, or does it work after the standard OS Install/Setup using the HP Recovery media. Can someone also confirm that any USB Charging bank will work, or is there a minimum spec.
Secondly will the laptop Battery charge while the Laptop is in use, or must the Laptop be powered down for Charging to happen
09-28-2020 08:04 AM
Hi I had nightmares with my HP Probook G7 both my non HP USB-C chargers would charge the device fine the only issue was a HP popup suggesting to use an official HP charger
My issue was if you rebooted whilst the non HP charger was plugged in it would be in a state where even if the charger was unplugged it would show as plugged in and I found if you wait for the battery to drain it would start working noemally so I always ensure my usb-c charger is unplugged
As regards a power bank my 45w pd powerbank would charge the HP but only if it was shutdown it would not charge if the item was switched on
Hope the above helps
11-08-2020 10:21 AM
Hi. I have a problem that needs help. I bought an HP laptop, the product code is HP Probook 455 G7, according to the announcement, this laptop can be charged via USB Type C 3.1 Gen 1. I have tried many 65W chargers from many different brands. such as Baseus, Anker, Ravpower, Thinkplus, Xiaomi, however, there are cases of battery error. After plugging it in for a while, the power is still in the battery, after I unplug the charger, the laptop always says it is charging even when I reset it. Then I continued charging via USB type C or AC of the company, the power did not enter the battery even though it was still charging. I have to discharge the battery to 0% or remove the battery and reinsert it then charge it via AC normally. There are many people with the above error but do not know how to fix it.