03-01-2016 11:56 AM
Good afternoon. I post this only after exhausting all other options that I can find.
Every laptop that I own, I build from scratch. Once it is built and updated and software installed, I snap an image of the device. This time, however, I can not get this system to install Windows 7 Pro x64.
At first, I couldn't even get it to boot to a flash drive or external CD drive. An hour later, I updated the BIOS and reset everything back to factory defaults and boom, it finally loads up Windows.
Now, I go through the setup process but every time I go to look at the drives [to format and what not], it tells me that I'm missing a required device driver. I select my language, and proceed, but get stuck at the same place.
This is where I get super confused: This model laptop doesn't have a CD/DVD drive available, yet it's telling me that I'm missing 'a required CD/DVD drive device driver'. What?! Ok.
I've downloaded all the drivers for the notebook, as well as used a 3rd party software to export all of them to another drive. It tells me to insert a CD/DVD [although there are none] or a flash drive to install the drivers. I've done this with both an external CD/DVD drive and with a 2nd flash drive, but still get the same message.
My experience tells me to disable the USB 3.0 and force it down to 2.0, at least until I can get the OS installed, but I can't find any options for that in the BIOS. Does ANYONE have any other ideas to use?
Solved! Go to Solution.
03-01-2016 01:51 PM
The only suggestion I can offer would be to see if this works...
I have zipped up and attached the storage controller drivers listed on your notebook's support page, below.
Extract (copy) the files onto a usb flash drive without the folder.
With the flash drive and W7 installation media plugged into the machine, boot from the W7 installation media.
After you select the install now option, select the Drive Options - Advanced menu, then select the Load Driver option.
You should now see the storage driver files listed.
If you check the box, it will only include the compatible driver.
Follow the prompts and hopefully, W7 will install.
03-01-2016 02:33 PM
Still no dice... here's what happens.
When I boot it to the flash drive, press install now, it takes me to screen A:
I plug in the flash drive and hit rescan and get the same message. I click on Browse to try to locate the flash drive and get this:
I CAN'T FIND IT!
This has been the most difficult computer I've ever dealt with EVER!
03-01-2016 03:49 PM
I am stumped on this one too.
You might have to call HP technical support and see if they can help.
Like you, I thought on PC's that only have USB3 ports, that there is an "Auto" USB setting in the BIOS someplace that allows you to set the ports on auto so they can emulate USB2 or 3 as applicable.
03-09-2016 08:41 AM
Yes actually I was able to get it resolved...
The CD that came with it was the key. I thought initially that's what I was using but apparently not. I work in an IT department so I have a thousand of those HP DVDs. Once I plugged in the DVD that came with the laptop it booted right up like there never was any issue at all.
I did contact HP support about this and they were about as useful as Comcast Customer Support [for those of you that know what that's like]. I was supposed to get at least a phone call from someone but never did.
But there you go!
03-09-2016 11:24 AM
Used this driver pack which contains all the 64-bit drivers and it worked when I went to load my image from SCCM 2012 r2.
Would have to figure out how to appy these if trying to load W7x64 Enterprise from USB.