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HP ZBook 15 G3 Base Model Mobile Workstation


I have an HP ZBook 15 G3 workstation laptop, and I am unable to find the fingerprint option in PC Manager. I have checked the settings and searched for the feature, but it seems to be missing. Has anyone experienced a similar issue or knows how to resolve this?

 

2 REPLIES 2
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@Officia_Me 

 

It is optional. Did you buy the Fingerprint option with your machine otherwise you need to install the following parts

 

  • Fingerprint reader board (includes bracket, cable, and double-sided adhesive) part number 850151-001
  • The fingerprint reader bracket is available in the Bracket Kit, spare part number 848232-001

and install to your machine.

 

The following manual may help    https://h10032.www1.hp.com/ctg/Manual/c04956181.pdf

 ( Read pages:  11,  19, 22, 23, 60)

 

Regards

BH
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Thank you for your response!
I’m not sure if my device actually came with the fingerprint feature. How can I check if it’s already built into my HP ZBook 15 G3, or if it’s something I need to install separately? 

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