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SujanThapa
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Unable to install OS. Disk not showing up.

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HP - PAV X360 14-DW1013TU
Microsoft Windows 10 (64-bit)

I bought a new laptop HP - PAV X360 14-DW1013TU yesterday and after window update laptop was restarting again and again and I thought to install Win10 from usb. 

I booted up system from USB with win10 and opened command prompt with shift+F10

I typed diskpart, list disk and selected the SSD. 

I performed following commands:

clean

create partition primary

active

format quick fs=ntfs

exit

exit

 

Then I couldn’t see the disk or any drive in windows 10 installation .

i came back to command prompt again and typed diskpart

list disk

 

i can only see usb disk

 

when i went to BIOS i can see SSD inside non.RAID DEVICE

 

Please help. How i can get ssd back to diskpart listing or windows 10 installation area. 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@SujanThapa

 

I reviewed your post and I understand that the hard drive is not listed when trying to install the operating system.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and restore BIOS defaults and check whether the hard drive is listed.

 

https://support.hp.com/in-en/document/c04831065

 

If you continue facing the issue, then follow the steps in the below article and perform a recovery on the computer.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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SujanThapa
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Mate, I have already had 2-3 days conversation with HP Support agent in WhatsApp and they are not able to fix after following many procedures.

You have not read my question properly. The SSD is formated with clean command from diskpart. Why are you talking about recovery? The F11 does not work here. 

The only issue here is that the SDD which is of NVMe type is not listed either in diskpart or installation environment of Windows PE or Win10 CMD.

 

If that makes sense to you, then only reply. 

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The_Fossette
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@SujanThapa

 

Please open the article and check, I am not talking about the F11 recovery, I am talking about cloud recovery.

 

Thanks!

The_Fossette
I am an HP Employee

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SujanThapa
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FYi. This model  is not listed in cloud recovery supported models. 

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The_Fossette
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@SujanThapa

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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