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Unable to see log-in screen

pavillion touch screen

When starting up, after hitting any key on the screen with today's date which would normally cause the password prompt to appear, there is no text box to type in a password or pin, the sign-in screen is just the background pic and three items in the lower right: network, accessibility and power. The touchscreen, touch-pad, mouse and keyboard are all working.


I have seen a similar issue resolved on other posts; except on those the issue only occurs after waking from sleep. For me it is on start up, meaning I can't log in at all and access settings etc. for the solutions suggested on other posts.

HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Unable to see log-in screen



I'll be glad to assist you to provide you with an accurate solution, I'll need a few more details:


Could you please help me with the ecat model name or the product number and the operating system of the computer?

Are you facing this issue after an update?

Have you tried any troubleshooting steps on your own?


Keep me posted.


Thank you for joining the HP Community.

Have a great day!

Cheers 🙂


I am an HP Employee 

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