-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- Unable to see log-in screen

Create an account on the HP Community to personalize your profile and ask a question
10-16-2019 07:51 AM
When starting up, after hitting any key on the screen with today's date which would normally cause the password prompt to appear, there is no text box to type in a password or pin, the sign-in screen is just the background pic and three items in the lower right: network, accessibility and power. The touchscreen, touch-pad, mouse and keyboard are all working.
I have seen a similar issue resolved on other posts; except on those the issue only occurs after waking from sleep. For me it is on start up, meaning I can't log in at all and access settings etc. for the solutions suggested on other posts.
10-18-2019 11:35 AM
I'll be glad to assist you to provide you with an accurate solution, I'll need a few more details:
Could you please help me with the ecat model name or the product number and the operating system of the computer?
Are you facing this issue after an update?
Have you tried any troubleshooting steps on your own?
Keep me posted.
Thank you for joining the HP Community.
Have a great day!
Cheers 🙂
Raj1788
I am an HP Employee