Unable to start windows

[Omar106]

Hello, when turning on my pc I am immediately met with this screen.

 clicking on US leads to this next screen.

 Pressing "Turn off your PC" will just reset to the first screen.

pressing “Troubleshoot " will lead to this next screen.

 Continuing with any off these processes will lead to a restart in which will eventually lead to back to the first screen , looping again.

Any help will be greatly appreciated.

Thank y

[A_Gayathri]

Hi @Omar106, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I understand you are facing issues with your HP Pavilion x360 - m3-u103dx  from Cloud Recovery USB, Not to worry I will help you to get a resolution to resolve the issue.

May I know

1. Since when are you facing this issue

2. Have you made any changes on your PC post that this issue raised

-

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page to perform recovery). 

there are 3 option 

1. Microsoft System Restore

2. Reset this PC (f11)

3. Microsoft Windows Media Creation Tool ( If you want to  download an Operating system make sure you have a new 32GB flash drive to download the OS and do not use this flash drive for any other purpose )

HP PCs - Installing Windows 11 from a USB flash drive  Link   Media Creation Tool

You can refer to the link for the steps on how to run the Recovery on the computer: link

You can refer to the link for the steps on how to run the HP Cloud Recovery Tool (Windows 11)

Recommended Precautions for Running a System Recovery: 

•           Back up your personal data (All files in the system will be erased during the system recovery) 

•           Only have your power cord, keyboard, mouse, and monitor (in case of desktop) and only power cord (in case of notebooks) attached during the system recovery. (If other devices (printers, cameras, Ethernet cable for internet connection, audio speakers’ cable, and dual display setup) are connected during the system recovery, the system recovery process may stop and fail) 

•           The link will provide you with step-by-step instructions on how to perform a system recovery on an HP PC. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)

HP Notebook PCs - Using System Recovery, Factory Reset, and Minimized Image Recovery Options (This document is for HP Notebook PCs with Windows 7 and Vista.)

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!