Unexpected Blank Screen And Bluetooth Problem

[siddhant4ever]

From past few months the laptop is showing unexpected errors sometimes it starts showing a blank screen while playing media with the media still running in the background until I long press my power button for few seconds to restart.

and the bluetooth also missbehaves sometimes like it would not connect to a device and sometimes it wont even switch on if tried to restart the bluetooth again I have to restart the PC. 

I have complaint about this several times but still nothing happened. my warrenty is going to get over in few days please help before its over.

[The_Fossette]

@siddhant4ever,

I reviewed your post and I understand that you are facing multiple issues on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Remove the battery from the battery compartment.
6. Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.
7. Put the battery back into its compartment and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.
8. Press the Power button to turn on the computer.
9. On the Options screen, select Continue to open Windows 10.
10. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter.
11. Reconnect each of the peripheral devices.

If you continue facing the issue, then update the BIOS and the graphics driver from the below link and check.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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