07-06-2019 05:40 PM
Hello, I have a quite old ProBook G1 640 that stopped working a few months ago. I finally got around to buying a new motherboard for it, replaced it, and it's working fine now. The only issue is that the motherboard has a password-protected BIOS and the seller doesn't know/remember it.
What are my options, short of un-soldering the BIOS from my old motherboard and soldering it onto the new one? Can HP help me out, seeing that the laptop is way past its warranty?
07-06-2019 06:19 PM
Sorry, we are no longer able to provide any assistance with password reset or recovery issues.
Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.
According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP