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There is no way to unlock your laptop remotely; you require hands-on access to do that -- which we do not have.
You will have to take it into a local laptop repair shop to see what they can do for you.
I am a volunteer and I do not work for, nor represent, HP
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Thank you for visiting the HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
For cases related to BitLocker issues, please contact Microsoft Support.
Regards,
MayS
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