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‎06-05-2025 03:18 PM

HP Recommended

An old friend who is no longer in contact with me gave me her old laptop. It only has one user profile on it. I cannot figure out the password and cannot reset it either. Is there any way to unlock it?

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1 REPLY 1

‎06-07-2025 06:14 AM

HP Recommended

Hey @Please-HelpM3, 

 

Thanks for reaching out! I suggest you reach out to the nearest HP Authorized Service Center for personalized assistance. They can provide one-on-one help to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

HP® Service Center Locator - United States | HP® Support

 

Regards,

Garp_Senchau
I am an HP Employee

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