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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Unmountable boot volume in OS boot, stuck on black screen bo...

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03-17-2019 09:49 AM
Hello Ive had my g6 notebook since 2013. Everytime I boot up my computer it shows the windows logo and the loading circle but then I am greeted with the stop code: "UNMOUNTABLE BOOT VOLUME" Ive tried waiting for automatic recovery but its stayed as a black screen for hours, ive tried booting from usb with Windows Media creation tool but its still a blackscreen no matter how long i wait, booting in unsecure mode, booted in Legacy mode and I still get the same result. Is my computer finally done for or is there a method I haven't tried yet?
Solved! Go to Solution.
Accepted Solutions
03-19-2019 11:49 AM
Yes this is a Hard drive failure and the Hard drive needs to be replaced.
You can contact HP Support for Hard drive replacement or Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
03-18-2019 04:08 PM
Welcome to HP Support Community
I suggest you run a System Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests,
Keep me posted
KrazyToad
I Am An HP Employee
03-19-2019 07:03 AM
Thank you for responding I really apprecaite it. I did the Hard disk test and the Hard Disk SMART check has failed.
Its failure ID is RLV820-6JD9JE-MFPX0K-60DB03 I did a quick search and meant my hard disk is failing.
03-19-2019 11:49 AM
Yes this is a Hard drive failure and the Hard drive needs to be replaced.
You can contact HP Support for Hard drive replacement or Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
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