Up laptop windows10

[Jerry100]

First thing it says enter Administrator password or power on password  then I'll enter it it we'll go straight to Restoration Incompete no matter what I do it we'll keep coming back to the same thing. What can I do to get my computer working again.

[asmita6658]

Hi @Jerry100

Welcome to the HP Support Community. 

To better assist you - 

1) May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

2) Any recent changes made to the computer? 

While you respond to that, I'd suggest you test the hardware on the PC using these steps -

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test. 

If the test passes, you may try performing a system restore with a different restore point -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

Hope this helps! Keep me posted. 

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