Updated BIOS but now unable to log in with PIN or Password

[hat3rsvh]

Model: 3T168NGW; updated BIOS but unable to login with PIN or password!! Please help!! Dont want to lose my data in the drives.

edited

[asmita6658]

Hi @hat3rsvh

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. (This step may not be applicable if you have an in-built battery)
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

If the issue still persists, try restoring the BIOS. Refer to this document for steps - HP Notebook PCs - Recovering the BIOS (Basic Input Output System) 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!