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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Updated BIOS on HP 15-bs015dx, now computer has no response.

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11-24-2018 11:47 AM
I have a HP notebook (15-bs015dx) which was not recognizing the hard drive, and when troubleshooting, I noticed I had a very old BIOS version (F.02 I believe) so I downloaded the HP BIOS update tool, and made a recovery disk for my notebook. When trying to install the update, I found that the BIOS versions in the update (F.42 rev.A) were not for the boad ID my notebook has (832A). Looking on the HP support forums, I found people with similar issues told that the board numbers on HP products didn't always match update numbers, so I should use a similar board's update and would be fine. I tried the BIOS for board 823D and 832E and the updater would not install them, so I tried the update for board ID 8328, which the installer successfully installed, but now my notebook sits with a blank screen and idling fan with no response from any input.
Did I just make an expesive paperweight?
11-26-2018 11:46 AM
P@JOEW1989
Welcome to HP Forums. This is a great place to get support, find answers and tips.
I have gone through your Post and would like to help
Since the issue started after the BIOS update, I suggest you perform a BIOS Roll back
Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02693833 to help you with the BIOS Roll back
Let me know how it goes
Thank you and have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-03-2019 01:46 PM - edited 02-03-2019 04:56 PM
Sorry for the delayed response, I didn't get back to this until I was done with the semester.
I sucessfully restored the BIOS with the recently released F51 Rev.A update.
The laptop still won't boot, it has a hard drive issue which is why I tried to update the BIOS.
When it boots, it stops at a page which says:
"Boot device not found
Please install an operating system on your hard disk
Hard Disk (3FO)"
I am making a Windows 10 Recovery disk to try to reinstall a working version of windows.
02-04-2019 08:08 PM
I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.
I recommend you perform a hard drive test following the steps in the below article to make sure that it is not a hardware issue.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee