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HP Recommended
15-bs015dx
Microsoft Windows 10 (64-bit)

I have a HP notebook (15-bs015dx) which was not recognizing the hard drive, and when troubleshooting, I noticed I had a very old BIOS version (F.02 I believe) so I downloaded the HP BIOS update tool, and made a recovery disk for my notebook. When trying to install the update, I found that the BIOS versions in the update (F.42 rev.A) were not for the boad ID my notebook has (832A).  Looking on the HP support forums, I found people with similar issues told that the board numbers on HP products didn't always match update numbers, so I should use a similar board's update and would be fine.  I tried the BIOS for board 823D and 832E and the updater would  not install them, so I tried the update for board ID 8328, which the installer successfully installed, but now my notebook sits with a blank screen and idling fan with no response from any input. 

 

Did I just make an expesive paperweight?

3 REPLIES 3
HP Recommended

P@JOEW1989

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Since the issue started after the BIOS update, I suggest you perform a BIOS Roll back

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c02693833 to help you with the BIOS Roll back

 

Let me know how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

HP Recommended

Sorry for the delayed response, I didn't get back to this until I was done with the semester.

 

I sucessfully restored the BIOS with the recently released F51 Rev.A update.

 

The laptop still won't boot, it has a hard drive issue which is why I tried to update the BIOS.

 

When it boots, it stops at a page which says:

"Boot device not found

Please install an operating system on your hard disk

Hard Disk (3FO)"

 

I am making a Windows 10 Recovery disk to try to reinstall a working version of windows.

HP Recommended

@JOEW1989,

 

I am responding on behalf of @KrazyToad as he is out for the day. It is great to have you back and your patience is greatly appreciated.

 

I recommend you perform a hard drive test following the steps in the below article to make sure that it is not a hardware issue.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.