• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-16-2022 06:19 PM

HP Recommended
Product: Envy X360
Operating System: Microsoft Windows 11

Hi,

 

Recently I was going to hand over my laptop (HP Envy x360) to someone else, so to make it fresh and new I reset it. However, upon booting the laptop up, it had the same profile on and when I tried logging into the profile, an error message popped up saying " User Profile Could not be loaded." 

 

I have tried many methods to try and fix this. I have entered recovery mode, tried the "NTUSERDAT" files but nothing seems to be working.  Could someone help me to get my computer up and running again?

 

Thanks.

Category:
1 REPLY 1

‎07-16-2022 09:57 PM - edited ‎07-16-2022 09:58 PM

HP Recommended

Hi:

 

See if the instructions in this video are of help to you...

 

How to Fix "User Profile Cannot Be Loaded" in Windows 10 - [2022 Solution] - YouTube

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.