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‎07-16-2022 06:19 PM

HP Recommended
Product: Envy X360
Operating System: Microsoft Windows 11

Hi,

 

Recently I was going to hand over my laptop (HP Envy x360) to someone else, so to make it fresh and new I reset it. However, upon booting the laptop up, it had the same profile on and when I tried logging into the profile, an error message popped up saying " User Profile Could not be loaded." 

 

I have tried many methods to try and fix this. I have entered recovery mode, tried the "NTUSERDAT" files but nothing seems to be working.  Could someone help me to get my computer up and running again?

 

Thanks.

Category:
1 REPLY 1

‎07-16-2022 09:57 PM - edited ‎07-16-2022 09:58 PM

HP Recommended

Hi:

 

See if the instructions in this video are of help to you...

 

How to Fix "User Profile Cannot Be Loaded" in Windows 10 - [2022 Solution] - YouTube

 

 

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