Verifying bios image stuck

[Aditya166]

 bios is stuck verifying the new bios image how to fix? Product - Hp 360 convertible with touch screen 

[Sneha_01]

Hi @Aditya166,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP 360 Convertible with Touch Screen is stuck on "Verifying the New BIOS Image" during a BIOS update, it can be concerning. This issue typically occurs when there’s a problem with the BIOS update process. Here’s a step-by-step guide to troubleshoot and resolve this issue:

1. Power Cycle the Laptop

Turn Off the Laptop:

• Press and hold the power button until the laptop shuts down completely.

Unplug and Remove Battery:

• Disconnect the AC adapter and, if possible, remove the battery.

Wait:

• Wait for about 1-2 minutes.

Reconnect and Restart:

• Reinsert the battery, connect the AC adapter, and power on the laptop.

2. Perform a Hard Reset

Perform Hard Reset:

• With the laptop turned off, press and hold the Power button for about 15 seconds. This can sometimes clear temporary issues.

Power On:

• After performing the hard reset, try to power on the laptop again.

3. Use BIOS Recovery

Access BIOS Recovery Mode:

• Power off the laptop.
• Power it on and immediately press Esc repeatedly (about once every second) until the Startup Menu appears.
• Press F2 to enter HP PC Hardware Diagnostics.

Perform BIOS Recovery:

• If your laptop supports BIOS recovery, it may offer an option to recover or restore the BIOS from this menu.

Follow On-Screen Instructions:

• Follow any on-screen instructions to complete the recovery process.

4. Use a BIOS Recovery USB Drive

Create a BIOS Recovery USB Drive:

• On another working computer, download the BIOS recovery file from the HP Support website.
• Follow the instructions on the HP website to create a BIOS recovery USB drive.

Boot from USB Drive:

• Insert the USB drive into the affected laptop.
• Power on the laptop and press Esc to access the Startup Menu, then select F9 to boot from the USB drive.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support