Victus 16 underperforming while not overheated also low percentage use of gpu and cpu

[Melih902]

i5 -13500H / Nvidia 4060   / 2x8 GB Samsung 5600Mhz  laptop underperforming

im having frame drops for pretty long time, mainly in a game named League of Legends. I checked if the problem is drivers so i uninstalled them with DDU in safe mode and then disabled windows update, installed recommended versions of them from hp support assistant program. but it didnt resolve anything, tried sfc/scannow and dism.exe /Online /Cleanup-image /Restorehealth still didnt get anywhere.

to summarize i tried most well known methods to resolve fps drop but failed.
Thing is my laptop doesn't even overheat, i checked heat values while im getting 100-110 fps while my fps limit and refresh rate was 144 and suprisingly gpu was like 60C - 65C and cpu was 60C , and they were both not getting used much thats when i questioned if the game is not using nvidia gpu and using the intel's integrated gpu, so i double checked from windows settings and set the game to use nvidia gpu and also from nvidia control panel , after that i checked while game was running and yes it was using nvidia gpu but again nvidia gpu usage is like %20-25 and only 60C heat , cpu is only %35-40 usage and 63C heat, yet im getting not stabilized 110-130 fps while i should have 144 fps

and this problem seems to occur on some games while other ones run smoothly thats why im bamboozled. CS2 and League of Legends seem very problematic, while games like rdr2,bannerlord works smoothly before laptop is getting heated so thats pretty normal. please help me understanding and solving this. Ty

[zoey7886]

@Melih902, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Victus 16 underperforming! 

It looks like your Victus 16 is acting more like a pacifist than a gaming beast—chilling at low temps while refusing to flex its full power! Don't worry, let's try to fix it!

Since you’ve already tried common troubleshooting steps like reinstalling drivers with DDU, checking GPU settings, and running system scans, let's dig deeper.

Recent Changes & Software Conflicts

• Have there been any recent Windows updates, driver updates, or new software installations before the issue started?
• If so, try rolling back to a previous restore point or uninstalling recent updates.

Third-Party Software & Overlays

• Do you have third-party performance monitoring tools, overlays (like GeForce Experience, MSI Afterburner, Razer Cortex), or background apps that might interfere?
• Try disabling these and testing again.

Check Game-Specific Settings

• Since RDR2 and Bannerlord work fine but LoL and CS2 don’t, this could be due to game optimization issues.
• Ensure that these games are set to use your high-performance GPU in Windows Graphics settings and NVIDIA Control Panel.
• Try running the game in fullscreen mode instead of borderless/windowed.

Also, make sure your games are downloaded from genuine sources—pirated versions can bring more bugs than actual gameplay!    

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Melih902]

i believe there is some hardware problem or maybe my adapter is giving under voltage i will try sending my laptop to service since non of the solutions work for me.

[zoey7886]

@Melih902, Thank you for trying all the steps!
 

Is there anything else i can help you with?

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free?  

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day!  

Take care, and have an incredible day ahead!  

Regards,  

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H