Victus stop working

[GonzaloG]

Was working, Windows office ask for permit ion, I granted an primary screen and secondary went black, power led light turn off

try to turn it on, power light turn for 5 seconds and turn off, and Victus won’t turn on, try recommendations on support site, press por 15 second, press F6 and power, press window key a letter V with power button for 5 second, any of these work, can’t take out battery, try all of the procedures

[Raj_05]

Hi @GonzaloG,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like you've already tried some basic troubleshooting steps, and the issue persists. Since you've mentioned that the laptop won't turn on and you've tried several methods, it's possible that there could be a hardware or deeper software issue. Here are a few additional steps you can try.

Check Power Adapter and Outlet:

• Ensure that the power adapter is properly connected to both the laptop and a functioning power outlet.
• Try a different power outlet or power adapter if possible.

Remove External Devices:

• Disconnect all external devices (USB drives, external monitors, etc.) from the laptop.

Perform a Hard Reset:

• Disconnect the laptop from the power source.
• If there's a removable battery, remove it.
• Press and hold the power button for about 15-20 seconds.
• Reconnect the battery and power source.
• Try turning on the laptop.

Check for Physical Damage:

• Inspect the laptop for any physical damage, especially around the power button and the display hinge.

Connect to an External Monitor:

• If available, connect the laptop to an external monitor to see if the display issue is related to the laptop screen.

Perform BIOS/UEFI Reset:

• Access the laptop's BIOS/UEFI settings (usually by pressing F2, F10, or DEL during boot).
• Look for an option to reset to default settings or load-optimized settings.
• Save changes and exit.

Boot into Safe Mode:

• If the laptop shows any signs of life, try booting into Safe Mode. This can help identify if the issue is related to a recent software update or driver.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[GonzaloG]

Thanks a lot for your reply, I preform all solution presented, with no result, I also contact HP support call center, and preform most of the solutions presented, on first contact, no solution, they ask me to send videos a photos of the equipment and fault, send it, for next contact, still waiting for an aswer. Told me they don´t work on weekends, (2 days waitng for an answer) no equiptment to work. 

[Raj_05]

Hi @GonzaloG,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support,