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‎11-26-2018 08:27 AM

HP Recommended
Product: 14-b006ea
Operating System: Microsoft Windows 7 (64-bit)

Hello

On my windows 7 laptop i keep getting a error the code is 0xc0000225 and info is. A required device isnt connected or cant be accessed and my windows 10 usb is bootable but my laptop is not booting into and it doesnt let me go into the bios or boot menu and i treid the esc feature. Nope that doesnt work. Please help.

1 REPLY 1

‎11-26-2018 09:09 AM

HP Recommended

@Marcus11

What you are seeing is a Stop Code associated with a BSOD.  Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what we typically can do on this forum.

That said, the community Win7 forums has a section devoted to diagnosing BSODs.  So, your best bet would be to post your problem there: https://www.sevenforums.com/bsod-help-support/

Good Luck



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