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jahtom
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Warranty Claim

HP Recommended
HP ENVY 17.3 inch Laptop PC 17m-ch0000 (23T02AV)
Microsoft Windows 11

How does one file a warranty claim.

2 REPLIES 2
ub6424
Level 10
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Message 2 of 3
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HP Recommended

Hello @jahtom 

 

Please go to HP Support

https://support.hp.com/

 

In case of technically unsolvable problems:

(1) There should be a proof of invoice

(2) HP warranty should be valid

(3) HP support should be contacted

(4) If the "product" cannot be repaired, a new "product" should be provided.

(5The online warranty date is often wrong (mostly the date of manufacture!).

The warranty starts from the date of purchase (invoice) !

 

Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

(6) Please report your results

 

Good luck

Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
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jmorgan726
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HP Recommended

Followed the link even though it says you can pick how you want to contact them it never gives tyou the option. keep wanting to to send me to the nearest sevice center which wuldn't be a bad thing if the one they keep tyrng to send me to does not do warrenty work for HP and hven't for two years. cant tel hp that because i can't get to talk to them. very fustrating. soo can someone please tell nme how to file a warrenty claim

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