Warranty claim status update

[Ongeziwe123]

I have a bundled warranty that expires in 2027, I spoke to your customer service 2 times and I was provided with a reference number a new hard drive was supposed to be delivered months ago and I still have not received any or any updates, I have a reference number can someone from HP support get back to me ASAP

[Deep_World]

Hi @Ongeziwe123,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Thanks for posting your query! Sorry for the inconvenience caused,  We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide:  https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here:  https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

However since you mentioned you already case logged, To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World