Watchdog PNP windows 11stopcode

[Lateef1]

Can anyone support to solve the issue of not able to reboot due to the PNP watchdog error?

[ub6424]

Hello @Lateef1 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Lateef1]

Thanks for getting back.

I've run the hardware test and there is no failure.

The issue started when I tried to restart when an update prompted for restart.

[ub6424]

Hello @Lateef1 

(1) Power on notebook

When seeing the Windows logo press and hold <power> button to power off notebook !

- Repeat this procedure at least 3 times to get into <Windows Recovery Environment>

(2) Troubleshoot > Advanced options > System Restore

- Click Next when the System Restore widget opens.

- In the pop-up window, you may see the restore points you have created. Choose the most recently created one and click Next to continue.

- You are asked to confirm the restore point. If everything is OK, click Finish to start the restoration operation.

(3) Please report your results

[Lateef1]

It doesn't go into the recovery environment.

It shows a couple of options in which one of the is press F1 to go into recovery environment but after about 15-20 minutes it resets.

I've done this twice and still doesn't get to the recovery environment.

I have someone leaving Addis Ababa to Lagos in about an hour. I'll send it to a service center in Lagos if I try again and it doesn't work before the person is ready to leave for the airport.

Thanks 

[Lateef1]

I finally got to the system image recovery  option but I got error prompt that system cannot find the file specified (0x80070002).

[Lateef1]

Pictures are not uploading 

[ub6424]

Hello @Lateef1 

Keep me updated

Good luck

[bdawg8567]

I have the same issue after updating. Any idea on how to resolve it?

[Lateef1]

Hi @bdawg8567,

Not resolved yet. There is no HP service center at Ethiopia so I sent the laptop to Nigeria where I bought it.