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shivtotap
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Message 1 of 2
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Flag Post

Water spill- power button is getting ON and immediately turning OFF.

HP Recommended
Microsoft Windows 10 (32-bit)

Hello,

Yesterday I spilled some water on the laptop. I immediately turned it off (forced) and removed all the liquid.

 

After doing this operation the power button stopped working, but for two times (with battery and charging) it turned on by itself, came until the password screen and then turned off as if i removed the power). In the cases when the screen wasn’t starting I noticed the caps lock blinking 3 times and then faster (but i am not sure if it was 3 or 4 times slow).

 

After a while it stopped at all doing that.

 

I noticed now that:

- with battery nothing happens

- with charging nothing happens

- with battery and charging the side light is fixed on white, but the power button is still off

 

what can I do? what is happening? I temporarily put it into rice just to see if there is any humidity left.

 

Thanks in advance! Hope there is a solution!

 

ps i already did the power reset thing (no battery-charging, pressing the power button for seconds and try again)

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@shivtotap 

You said you put it into rice, but to properly do this, you need to seal it in a plastic bad with rice for 2-3 DAYS.  Did you do that?

 

it's most likely that SOME damage was done, regardless of how quickly you turned off the laptop and what you did afterward. The key problems are only the surface and almost certainly, more damage was done than that.

The ONLY way to know for sure is to take or send it to an HP Service Center and pay a LOT of money for them to run full diagnostics on it, and after that, to disassemble it to repair or replace any damaged components.

And, if the motherboard is damaged, the cost of repair can easily exceed the cost of replacing the laptop -- because (as far as I know) liquid spill damage is NOT covered under the warranty.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If that link does not give you the information you need, here is the general support link:

https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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