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10-21-2018 06:17 PM
Product: HP Stream 11-y020wm
Operating System: Microsoft Windows 10 (64-bit)
Hi! My friend tried to fix an infected computer. She does not know what she did, but now it won't boot. It displays the system locked message with i 50872018
I also have another computer from the same friend with the same problem, but I will deal with that one later. I'll give her credit for trying, but I think I am going to have to show her how to do this.
Solved! Go to Solution.
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