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‎07-04-2019 06:25 PM

HP Recommended
Product: HP laptop model 15-2C121DX
Operating System: Microsoft Windows 10 (32-bit)

I have an HP laptop that does not boot and I get this failure code:

9LMBT1-7r49mq-xd7wmf-60r603

 

What does it mean and what are my options?

1 REPLY 1

‎07-04-2019 10:28 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

You may want to consider replacing the failed mechanical hard drive with a better performing, normally more reliable solid state drive (SSD).

Below is the link to the service manual for your notebook. The HDD R & R procedure can be found in chapter 6.

http://h10032.www1.hp.com/ctg/Manual/c04653884

After you replace the hard drive, you can reinstall W10 by using the Microsoft W10 media creation tool.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Once W10 is installed, you can download the drivers and available software from your notebook's support page...

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-ac100-notebook-pc-series-touch/8502685/model/...

Below is the info link for how to create the W10 installation media.

https://support.hp.com/in-en/document/c06162205

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