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HP Recommended

When I open the laptop shows drivers and devices list. I can not exit from the screen.

1 REPLY 1
HP Recommended

Hi @Alim89,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like your laptop might be stuck in a diagnostic or boot menu that’s showing drivers or driver information. Here’s what you can try to get out of this screen.

 

Restart the Laptop:

  • Hard Reboot: Hold down the power button for about 10 seconds to forcefully shut down the laptop. Wait a few seconds, then turn it back on to see if it boots normally.

Access BIOS/UEFI Settings:

  • When restarting, repeatedly press the BIOS/UEFI key (usually F2, F10, ESC, or DEL, depending on your laptop) to enter the BIOS/UEFI settings. Look for options to reset settings to default or check if there's an option to exit the diagnostic screen.

Boot into Safe Mode:

  • If you can access the boot options menu, try booting into Safe Mode. On most HP laptops, you can access this by pressing F8 or Shift + F8 during startup. Once in Safe Mode, you might be able to resolve driver issues or exit the diagnostic screen.

Perform a System Restore:

  • If you have a restore point set up, you can use System Restore to revert your system to a previous state. Access this option from the Advanced Startup Options by holding Shift and clicking Restart from the Start menu.

Check for External Devices:

  • Disconnect all external devices (USB drives, peripherals) and try restarting the laptop. Sometimes external devices can cause boot issues.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.