When I open laptop shows drivers and driver list . I can not exit from this screen.

[Alim89]

When I open the laptop shows drivers and devices list. I can not exit from the screen.

[Raj_05]

Hi @Alim89,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your laptop might be stuck in a diagnostic or boot menu that’s showing drivers or driver information. Here’s what you can try to get out of this screen.

Restart the Laptop:

• Hard Reboot: Hold down the power button for about 10 seconds to forcefully shut down the laptop. Wait a few seconds, then turn it back on to see if it boots normally.

Access BIOS/UEFI Settings:

• When restarting, repeatedly press the BIOS/UEFI key (usually F2, F10, ESC, or DEL, depending on your laptop) to enter the BIOS/UEFI settings. Look for options to reset settings to default or check if there's an option to exit the diagnostic screen.

Boot into Safe Mode:

• If you can access the boot options menu, try booting into Safe Mode. On most HP laptops, you can access this by pressing F8 or Shift + F8 during startup. Once in Safe Mode, you might be able to resolve driver issues or exit the diagnostic screen.

Perform a System Restore:

• If you have a restore point set up, you can use System Restore to revert your system to a previous state. Access this option from the Advanced Startup Options by holding Shift and clicking Restart from the Start menu.

Check for External Devices:

• Disconnect all external devices (USB drives, peripherals) and try restarting the laptop. Sometimes external devices can cause boot issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support