When turned on it is stuck on hp loading screen it won't boot up

[Wyattshumway]

All i did on it was install a meta quest app wich is a big company and thats it it won't boot up its stcu saying loading and when it says please wait after a couple hours it says something went wrong and it resets it ang goes back to loading

[VikramTheGreat]

Hi @Wyattshumway,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for explaining what happened. It sounds like your HP laptop is stuck in a boot loop after installing the Meta Quest app — it keeps saying “Please wait”, then “Something went wrong”, and resets again.

This kind of issue can happen if:

• The Meta Quest app installation corrupted system files or drivers.
• There was a Windows update conflict.
• Or your system is failing to boot properly due to a startup error.

Let’s try to get you back in. Here are your best options:

1. Force Windows into Recovery Mode

You’ll need to interrupt the boot process 3 times:

1. Turn on the laptop.
2. As soon as you see the HP logo or spinning dots, hold the power button to force shutdown.
3. Repeat this 3 times.
4. On the 4th boot, Windows should enter Recovery Mode.

2. Use Advanced Startup Options

Once in Recovery Mode:

• Click Advanced Options
• Then choose Startup Repair
  → Let Windows try to fix itself.

If that doesn’t work:

• Go back to Advanced Options
• Choose System Restore (if you had restore points enabled)
• Or choose Uninstall Updates → Try removing the latest update

 3. Boot into Safe Mode

Still in Recovery Mode:

• Go to Advanced Options → Startup Settings → Click Restart
• Press F4 or F5 to boot into Safe Mode

If Safe Mode works:

• Uninstall the Meta Quest app
• Restart normally

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support