-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- When turned on, power button lights up and CAPs button flash...

Create an account on the HP Community to personalize your profile and ask a question
06-23-2021 08:34 PM
Hey guys, whenever I turn on my computer the power button turns on and the ‘caps lock’ button flashes. The screen just stays black. Sometimes, if I’m lucky, I push the power button and the computer turns on like normal and works well. I’ve tried taking battery out and placing it back in again, but that doesn’t work. I’ve had this computer since 2015 and only had to get hardware (I think that’s what it’s called) replaced late last year (pictured below). I am considering getting a new computer unless someone can help. It would be much appreciated.
thanks
06-24-2021 12:51 PM
Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.
For laptops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.
You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.
If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.
You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.
---------------------
Since your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If you can't get assistance from HP, or you don't want to pay HP up front to have them examine your laptop, then you will have to seek out a local laptop service facility to have them examine it for you.
Good Luck
I am a volunteer and I do not work for, nor represent, HP