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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Where can we look up Failure ID codes?

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01-13-2020 11:55 AM
SMART check fails - hard drive issues prevent boot-up
Where do I check what the failure code means?
Failure ID (from extensive Hard Drive check) : RU44RL-000A0E-MFGGQK-60FP03 ... Product ID : X4B26AV
01-13-2020 12:32 PM
The details of the code are available to HP internal.
The failure code means what you already know, except - if the computer will not boot at all - it sounds like the disk has indeed already failed.
RU44RL-000A0E-MFGGQK-60FP03 | OK | xxxxxxxx | 1/14/20 | 301 | Storage | Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive | Hard Disk 1 SMART Hard Drive Detects Imminent Failure |
The disk needs to be replaced.
After replacement and OS installation:
Recover your data from your backups (File History, manual, third party software) - "whatever" you have been using to keep your personal data safe and recoverable).
If the device is under warranty, contact HP for warranty repair.
References
HP Technical Support - HP Contact Information
Reminders
- Use the serial number of the device to submit the case (do not post that information on the Community).
- Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted. In the event that Chat is not available in your region: Call the number provided in the HP directory, else submit your case online (to receive phone contact information)
- HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty. This is normal business practice.
- HP may tell you that certain services are not covered under warranty. This is normal business practice. Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.
- If the HP Contact (phone) number is not immediately provided: Contact information is displayed on your screen after you submit your case online.
- HP websites are the only ones allowed to use the HP copyright circle/logo. Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.
“Everywhere” Contact Information - HP Technical Support
Open website HP World-Wide Support
Select your region and follow the prompts
Option – Regions
USA / Canada
Submit information / case online: Contact HP Support – Assistance Portal
- Sign in or continue as a guest
UK
- For faster support, first submit information / case online HP Customer Support UK
- Contact by Phone: Contact HP UK – Phone Assist
Option - HP Support is on Facebook!
From HP: HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls
From HP > CAUTION
Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.
If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.
Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.
Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.
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Reference and Resources – Places to find help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
Device Homepage
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your device
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