Where can we look up Failure ID codes?

[Dean_C_NZ]

SMART check fails - hard drive issues prevent boot-up

Where do I check what the failure code means?

Failure ID (from extensive Hard Drive check) : RU44RL-000A0E-MFGGQK-60FP03 ... Product ID : X4B26AV

[Dragon-Fur]

@Dean_C_NZ 

The details of the code are available to HP internal.

The failure code means what you already know, except - if the computer will not boot at all - it sounds like the disk has indeed already failed.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

RU44RL-000A0E-MFGGQK-60FP03

OK

xxxxxxxx

1/14/20

301

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 SMART Hard Drive Detects Imminent Failure

The disk needs to be replaced.

After replacement and OS installation:

Recover your data from your backups (File History, manual, third party software) - "whatever" you have been using to keep your personal data safe and recoverable).

If the device is under warranty, contact HP for warranty repair.

References

HP Technical Support - HP Contact Information

Reminders

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• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

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“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

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Option – Regions

USA / Canada

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UK

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2. Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Reference and Resources – Places to find help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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