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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2021 07:15 PM

HP Recommended
Product: Hp envy x360 15m -ds0012dx. Prod num=5TV96UA
Operating System: Microsoft Windows 10 (64-bit)

Hello

I have 18 Month Hp envy x360 15m -ds0012dx. Prod num=5TV96UA .  It will not boot up.  THe  power light is on solid white.  I've tried pressing the power button-down for 10 seconds, 30 seconds and it does not shut off, no other lights on except the white solid power light.  I have tried with power plugged in and without, and all  Peripherals unplugged. And also tried connecting monitor but no connection. 

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