Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 3
Flag Post

Will replacing the hard drive fix my problem?

HP Recommended
HP x360 convertable laptop - HP Spectre x360 13 - N1R85UA
Microsoft Windows 10 (32-bit)

I have a "boot device not found" and "hard disk - (3F0)" error. When I run the both the quick and extensive diagnostics test for the hard drive, I get "not available". 


I assume the hard drive has either failed or, if the laptop has optane memory, that has failed.

1.  Does this laptop model have Optane memory?

2.  If so, how can I tell if it is the hard drive that has failed or the optane memory?

3. Either way, will replacing the hard drive fix the problem?

HP Support Agent
HP Support Agent
2,875 2,874 106 140
Message 2 of 3
Flag Post
HP Recommended

Hi @Aaronoboy,


Welcome to the HP Support Community.  


Yes, 3F0 is a hard drive, or the connector faulty.


As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 


If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   


Have a great day!  


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Yes but does this model laptop have Optane memory? 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation