Win7 won't boot

[kdub_oldman]

Hello- I have a compaq cq56 running win7 I want to give to my grandson. I had to do a system restore to original OS. That worked fine. But now win7 won't boot when I power on. Just get a big Q on the screen. If I press esc when powering on and press enter on the startup munu to resume startup, it loads fine and I'm good to go. I'm guessing it's something in the bios, but not sure what.

Thanks, Kdub_oldman

[Riddle_Decipher · Accepted solution]

@kdub_oldman

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the device doesn't boot into windows unless restarted or ESC/Enter is used,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to run a hardware test on the device using F2 or F9?

While you respond to that, here's what you need to do:

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[kdub_oldman]

Riddle_Decipher, you were exactly right. I had run the diagnosics to no avail. However, you pointed me to exactly what I needed to reset the cmos and that did the trick. Thank you soooo much,

kduboldman

[DavidSMP]

@kdub_oldman,

I read the post. Thanks for the reply and I am glad that the issue is resolved.

Please mark  @Riddle_Decipher's post as an Accepted Solution for several others to benefit. I am responding on his behalf as he is out for the day. Give his post a Kudos for his efforts to help.