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HP Pavilion Gaming - TG01-0685no
Microsoft Windows 10 (64-bit)

Please help!

So I restarted my pc and when it booted it was black screen and nothing else. (before when my pc worked i didn't see windows logo on boot)

But ya nothing and it's pitch black.

I tried getting help from different places but it didn't seem to work, I tried stuff like taking out the gpu and put it back same with ram and batter and put the battery back after 5 minutes none of those seem to do anything then I tried going into the bios but that didn't work either I tried like F1 F2 F8 F9 F10 ESC DEL none of those wrok like I'm stuck idk what to do.

What I think happend is somehow windows 10 got deleted for some reason and ya but I do have a w10 flash drive to try reinstall it but I can't do that either bc I cant get into bios.

 

Please if you have any solution let me know ASAP! And ask me any questions you got Thanks. 

1 REPLY 1
HP Recommended

@Ahtic

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. If you have already performed the steps from the document- The computer does not boot or start and the issue persists, it could be a hardware failure. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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I am an HP Employee

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