• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎08-02-2022 11:27 AM

HP Recommended
Product: HP ENVY TouchSmart 15-j050us Quad Edition Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello HP Support Community,

 

Background: My HP ENVY Touchsmart 15 laptop has been working flawlessly, and it seems there is no problem at all. I recently just built a pc and decided to use the SSD that has always been running in my laptop as the second drive in my PC. However, I didn't know that I should back up all the data, wipe clean, and reformat before installing it in the PC. It results that my PC windows collapse and now my laptop can't read the drive. I have bought a brand new SSD thinking it would solve the problem, but no signals. 

 

When I install new Window 10 Pro on my laptop, it was not able to detect internal hard drive. I tried to load the Intel Rapid Storage Tech drivers (RST), f6flpy x64 drivers but no results (I checked off the box "do not show drivers that are not compatible with my laptop").

 

After lurking millions of different forums, I thought the best idea is to try to get an answer from you.

Any help and/or hint on how to try to solve this would be much appreciated!

Thank you!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.