Windows 10 Shuts Down randomly

[Gagui07]

Hi, I am having random shut down of windows in my laptop. I've seen this caused, at times, because of the Intel Management Engine Interface driver in some laptops, but in my case I have AMD processors in my laptop.

What can be causing this? When it happens, it just tells my "Windows is shutting down" andnothing else.  I'm for my laptop attaching a picture of Piriform Speccy results.

[Riddle_Decipher]

@Gagui07

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out,

As I understand your HP device restarts randomly,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you identify if there's a specific program causing the issue?

Have you installed or interrupted any updates recently?

While you respond to that, here's what you need to do:

If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.

If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:

• HP Guided Solution - No Power or No Boot Troubleshooting for notebook or desktop computers.

• Computer Does Not Start (Windows 😎 for notebook computers.

In addition to the steps in this article, updating video card drivers is known to resolve many of the problems that can cause the computer to restart.

Windows restarts for no apparent reason

Follow the steps in this section, in order, until the problem is resolved.

Step 1: Disabling the automatic restart option to view error messages

Many hardware driver or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.

Follow these steps to disable the Automatically restart option:

1. In Windows, search for and open View advanced system settings.

2. Click Settings in the Startup and Recovery section.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!