Windows 10 automatic restart loop

[Rluca]

Please help.
Ad I try to turn on my PC, an automatic restart keeps appening, and I'm stuck in an endless loop.
I've tried anything, but nothing seems to work.
Also I have a question. If I choose to keep my files ( remove apps and setting , but keep personal filrs), do I lose Microsoft Word, Excel and so on? I've paid them and I don't want to lose them.

Thanks for all the help.

[CherylG]

If you purchased license for Office you should be able to reinstall and activate it:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_windows8/computer-crashed-lo...

[Rluca]

I bought that three years ago, but I can't log to my account and I can't remember the password. I tried to change it but I failed. BTW, do I lose word if I reset my pc? (I'm talking about a BLOD that add a choice to keep or remove personal data)

[CherylG]

@Rluca

1-Reset removes apps -such as office apps.

2-Do you use Microsoft acct to logon to laptop? If so the same acct and password should work at Office site.

3-Have you run Diagnostics on your laptop? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

[Rluca]

I did a fast test and it failed on the hard drive short DST check.
I'll put the FAILURE I'D here:
M0C0HT-7L6933-XD7WL1-60R703
I'll run other tests in around 20/30 mins

[CherylG]

If you get a failed on Short DST- the hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc 

This of course means Reset is not likely to work.

[Rluca]

Let me guess, in either way I'll lose all of my data

[CherylG · Accepted solution]

@Rluca

Yes, sorry. Probably best hope of recovering any files will be removing the drive, attach it to a sata to usb adapter or usb hdd enclosure then plug it into usb port of a working machine. If there is any life left in the drive you may be able to browse it and copy files over to drive of host machine.