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exico
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Windows 10 stuck on loading, even usb. Any linux boots fine

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envy x360 13-ag0006nl
Microsoft Windows 10 (64-bit)

So, i just left this laptop off for a bit and the battery was completely drained. When i powered it on i received a message regarding a bad crc from the bios and default option will be loaded. Ok. I enter the bios and loaded default options, save and exit.

Now Windows from the integrated nvme wont boot. I tried disabling the tpm, disabling secure boot, going into rescue with F11. Nothing.

Then i tried to use a Windows usb installer (win10 21h1), same thing, starts loading and then is stuck on the animation and doesnt move.

I tried a ubuntu mate 20.04 live usb and loads fine to the desktop. ????

I tried a WinPE rescue image, stuck on boot.

At this point i was annoyed. I opened the laptop, got the nvme and plug it in a dell latitude, boom works first time. Whats the deal HP?

I even tried removing the UEFI entries with the ubuntu live but no results. I reflashed the bios to the latest version, nothing.

Since i opened it already i tried to boot to the WinPE without the nvme installed. Stuck on boot again.

 

I dont know what to do at this point

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WAWood
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Message 2 of 4
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@exico 

If this was my laptop and I was having these issues -- I would have done exactly what you did -- and be equally mystified at this point!

 

NVMe sticks get hot some VERY hot -- so much so that they can cause a thermal crash in the laptop.  When this happens, the motherboard, CPU, and/or memory sticks can become damaged -- which would have been my presumption.

 

But you are able to boot Ubuntu, so clearly, the laptop hardware seems to be OK.

 

And the NVMe stick works, as you have checked it using another PC.

 

My next step would also have been the same -- booting with WinPE USB stick -- and that SHOULD have worked.

 

But, that stick needs to be formatted GPT and set for UEFI boot, not MBR boot.  Have you checked that?

 

My next step is what I would suggest -- put the NVMe stick back into the laptop, use a different PC to create a Repair USB stick, boot your laptop from it and repair the Window boot.

 

You need to follow the instructions below to create boot media from Macrium Reflect (MR) that can be used to rewrite/repair the boot files on your PC:
1) Download and install Macrium Reflect (MR) from this link on a working PC: http://www.macrium.com/reflectfree.aspx
2) Use the option to create a boot USB stick or CD

That will create MR bootable media. Then, you can boot your PC into WinPE using that media.

Have patience, as that can take a while to start and bring up the screen.

Once the screen is there, select the option to Fix Windows boot problems. It will then search for the OSs installed and list them, Select the one you want to repair and click Next.

It will now do the repairs, listing the things it has done.

When finished, select the option to Restart the PC.

If this worked, the boot repair succeeded and you will have your PC back.

But if it did not, the Windows system files are most likely corrupted and you would have to reinstall Windows from scratch to fix that.



I am a volunteer and I do not work for, nor represent, HP
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exico
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The WinPE was UEFI GPT because if i tried to boot in mbr i receive a message that the stick is only uefi and to boot in uefi mode. Still, in uefi is stuck and the Winpe works fine in another machine. I did try a veeam recovery stick instead of macrium because i had that around and nothing. Still based on WinPE.

 

Since i was desperate i backed up the disk with veeam and then wiped it from ubuntu. Then i tried to install Windows from a usb stick (yeah it was uefi) and still cannot boot and is stuck on loading. Even with the installer!

At this point i installed ubuntu on the nvme, just to try and works.

I did not mention but with the integrated diagnostics i even checked ram and disk and all passed.

Now i cannot even reinstall Windows and try macrium because the installer wont start.

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WAWood
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@exico 

The WinPE stick clearly works on other PCs; I have no idea why it would not work on this one -- especially since you have checked the NVMe stick on another PC and confirmed it works.

 

OK, looks like you have done everything possible -- so sorry, I don't have anything more to suggest.

 

I have a Win10 desktop that suddenly will not boot from its GPT-formatted drive anymore -- so I am going through similar problems.



I am a volunteer and I do not work for, nor represent, HP
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