Windows 10 wont boot

[tedly2]

I have been working on a notebook that will not boot.   If I boot from the hard drive into the recovery partition I can't boot from there to the Windows partition.  I have the choice of Windows 10 from Volume 4, Windows 10 from Volume 4 (yes it is listed twice) and Windows Recovery Environment.  Picking either Windows 10 starts the computer into a restart loop that can only be stopped by pressing esc and returning to the recovery environment.

Booting from CD and trying to repair the OS does nothing - it says it cannot repair the computer and goes to the recovery environment.

Automatic repair, System Image Recovery, and System restore does not work.

Command prompt shows everything on the C drive is still in place.  Chkdsk shows nothing is wrong with the drive.  But I can't boot from the drive.   

I have not tried to reset the computer only because I will do that at a last resort.

Any suggestions on what to do next?

[DavidSMP · Accepted solution]

Hi @tedly2,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that the computer gets stuck in a perpetual loop and doesn’t boot. I’ll be delighted to assist you with this.

A commendable job was done by troubleshooting the issue. Hats off to you on that score. I am really impressed with your troubleshooting skills and levels of technical expertise and it is always a privilege to work with a tech-savvy customer like you.

First off,we need to isolate the issue to being hardware or software related by running diagnostics. Please perform a hard reset first. Steps to do it:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Replace the battery and reconnect the charger.

Hardware diagnostics:

• The HP PC Hardware Diagnostics (UEFI) main menu is displayed.

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press the F2 key repeatedly, about once every second.

Link to run hardware diagnostics: http://support.hp.com/in-en/document/c03467259

There is an associated video that shows how it’s done. Please perform the step” Testing using HP PC Hardware Diagnostics (UEFI)” from this link. Please run the complete diagnostics.

Once it is established that the hardware is fully functional, Please try to perform a system recovery from this link: http://support.hp.com/in-en/document/c04758961#AbT4  choosing the correct option that best describes your situation. If nothing helps, Please order a set of recovery media online from here: http://hp.com/drivers

Hope this helps!. Please let me know how this goes. If it helps, please mark this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts to help, click the "Thumbs Up" button to give me a Kudos. I genuinely hope the issue gets resolved without hassles and things work great.

Take care and have a fabulous week ahead.

[tedly2]

Thanks for the kudos!

I have been working on computers in one way or another since 1981!  Yeah - I'm old!  haha

Sorry I did not put everything I did on the first email - I was a bit tired.  I had run diagnostics and everything was okay.

I was able to go through your recovery steps and get the computer back to Windows 8 that is bootable.  I will now see if I can get it back to Windows 10.

Thanks!

[DavidSMP]

Hi@tedly2,

I thank you greatly for your quick response and accepting this as a solution. It is a genuine pleasure to work with technically competent minds like you who make this platform a very enjoyable experience. Kudos to again for your technical expertise.

 If you wish to say "thanks" for my efforts to help, click the "Thumbs Up" button to give me a Kudos. I genuinely hope the issue gets resolved without hassles and things work great.

Take care and have a fabulous week ahead.